Terms of service

TERMS OF SERVICE

LAST UPDATED: 14 SEPTEMBER 2026

OVERVIEW

This website is operated under the Fine Thee trade name by ADELIER UP SRL, a company registered in Romania.

Throughout this website, the terms “Fine Thee”, “we”, “us” and “our” refer to ADELIER UP SRL. Fine Thee offers this website, including its content, products, tools and services, to you subject to these Terms of Service.

By visiting our website or placing an order, you agree to these Terms of Service and to the policies referenced below:

Return and Refund Policy:
https://finethee.com/policies/refund-policy

Shipping Policy:
https://finethee.com/policies/shipping-policy

Privacy Policy:
https://finethee.com/policies/privacy-policy

Please read these documents before placing an order.

Nothing in these Terms limits any mandatory consumer rights granted by the law applicable in your country of residence.

  1. ELIGIBILITY AND ACCOUNTS

You must be at least the age of majority in your country or region to place an order, or you must have permission from a parent or legal guardian.

You are responsible for ensuring that the information supplied when placing an order is accurate and complete. This includes your name, email address, telephone number, billing address and shipping address.

If you create an account, you are responsible for maintaining the confidentiality of your login information and for activity conducted through your account.

An account is not required to place an order unless otherwise indicated at checkout.

  1. PRODUCTS

Fine Thee garments are made to order in standard sizes in our studio in Bucharest, Romania.

We make every reasonable effort to describe and display our products accurately. However, colours and textures may appear differently depending on your screen, lighting and device settings.

Natural and deadstock fabrics may present small variations in texture or colour. These characteristics are not necessarily defects and may form part of the nature of the material.

Because many fabrics are available only in limited quantities, a product or colour may become unavailable without notice. If a material becomes unavailable after an order is placed, we will contact you to propose a suitable alternative or issue a refund.

Product descriptions, prices and availability may be updated when necessary. Changes will not affect orders already accepted, except when required to correct an obvious error or with the customer’s agreement.

  1. ORDERS AND CONTRACT FORMATION

Placing an order constitutes an offer to purchase the products in your cart.

After an order is placed, you will receive an electronic confirmation. We may contact you if additional information is needed before production begins.

We reserve the right to refuse or cancel an order for legitimate reasons, including suspected fraud, incorrect pricing, payment failure, material unavailability or an inability to deliver to the supplied address.

If we cancel an order after payment has been collected, we will refund the amount paid using the original payment method.

Products purchased from Fine Thee are intended for personal use and not for unauthorised commercial resale.

  1. CANCELLATIONS

Customers may use the available cancellation facility within 24 hours of placing an order.

Because garments are made to order, the fabric may be cut and production may begin after this period. If you wish to cancel after 24 hours, contact us immediately at info@finethee.com. We will confirm whether the order can still be stopped before dispatch.

This cancellation procedure does not limit any mandatory statutory withdrawal rights available to consumers, including rights applicable within the European Union.

  1. PRICES, TAXES AND PAYMENT

The price charged is the price displayed and confirmed at checkout when the order is placed.

For destinations where tax-inclusive pricing applies, including applicable European Union destinations, displayed prices include VAT calculated according to the delivery destination.

For other destinations, prices may be displayed without local import taxes, duties or customs processing fees.

Shipping charges, when applicable, are displayed at checkout before payment.

You agree to provide accurate and authorised payment information. Payment is processed through the payment methods made available at checkout.

We may correct an obvious pricing or calculation error. If such an error affects an order already placed, we will contact you before proceeding and give you the option to accept the corrected amount or cancel the order for a full refund.

  1. PRODUCTION

Fine Thee garments are made to order.

The standard production period is 5–10 business days. Business days do not include weekends or public holidays.

Production time is separate from shipping time. During unusually busy periods, we will contact you if a significant delay is expected.

  1. SHIPPING AND DELIVERY

Available shipping services, estimated transit times and prices are displayed at checkout and described in our Shipping Policy.

Delivery estimates begin after production has been completed and the order has been dispatched.

Delivery dates are estimates rather than guarantees. Customs procedures, courier disruptions, weather conditions and other circumstances outside our reasonable control may cause delays.

For consumer orders, the risk of loss or damage generally remains with us until you or a person designated by you takes physical possession of the goods, except where the carrier was independently chosen and commissioned by you outside the delivery options offered by Fine Thee.

You are responsible for providing a complete and correct delivery address, email address and telephone number.

If a parcel is returned because the address was incorrect or incomplete, delivery was refused or the parcel was not collected, additional shipping costs may be charged before it is sent again.

  1. CUSTOMS, DUTIES AND IMPORT TAXES

Orders delivered outside the European Union may be subject to customs duties, import taxes and processing fees imposed by the destination country.

Unless expressly collected at checkout, these charges are not included in the amount paid to Fine Thee and are the customer’s responsibility.

Customs rules and thresholds may change. Fine Thee cannot predict or guarantee whether charges will apply or what their value will be.

If an international delivery is refused because of customs charges, any refund will be assessed after the parcel is returned. Legitimate shipping, return and customs costs incurred by Fine Thee may be deducted where permitted by applicable law.

  1. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges and refunds are governed by our Return and Refund Policy:

https://finethee.com/policies/refund-policy

Eligible products may be returned within 14 days of delivery, subject to the conditions described in that policy.

The customer normally bears the cost of return shipping. If an item is defective, damaged or different from what was ordered, Fine Thee will cover reasonable return costs and provide an appropriate remedy.

Nothing in our policy limits legal rights relating to defective or non-conforming products.

  1. INTELLECTUAL PROPERTY

The content of this website, including the Fine Thee name, logos, garment designs, photographs, videos, graphics, text and visual presentation, is owned by or licensed to ADELIER UP SRL and is protected by applicable intellectual property laws.

You may access and use the website for personal and non-commercial purposes.

You may not reproduce, distribute, sell, modify, republish or commercially exploit our content without prior written permission, except where permitted by law.

Shopify and any other third-party names, marks or content remain the property of their respective owners.

  1. REVIEWS AND USER CONTENT

If you submit a review, photograph, comment or other content, you confirm that you have the right to share it and that it does not infringe another person’s rights.

You grant Fine Thee a non-exclusive, worldwide, royalty-free right to use and display content that you intentionally submit for publication, including for operating and promoting the store.

We may remove unlawful, misleading, abusive or infringing content.

We will not be required to publish every submission. Any use of customer photographs for advertising outside the context in which they were submitted will be handled in accordance with applicable privacy and consent requirements.

  1. THIRD-PARTY SERVICES AND LINKS

Our website may provide access to third-party services, payment providers, couriers, social platforms or external links.

Third parties operate under their own terms and privacy policies. Fine Thee is not responsible for external content or services outside its reasonable control.

Please review the applicable third-party terms before using those services.

  1. SHOPIFY

The Fine Thee online store is powered by Shopify, which provides the ecommerce platform used to offer our products and services.

Purchases made through the store are transactions directly between you and ADELIER UP SRL, trading as Fine Thee. Shopify is not the seller of Fine Thee products.

Certain information is processed by Shopify as described in our Privacy Policy and Shopify’s applicable privacy documentation.

  1. PRIVACY

Personal data collected through the website is processed in accordance with our Privacy Policy:

https://finethee.com/policies/privacy-policy

The information necessary to process an order may be shared with Shopify, payment providers, couriers and other service providers involved in fulfilling the order.

  1. ACCEPTABLE USE

You may not use this website:

  • for unlawful or fraudulent purposes;

  • to infringe intellectual property or privacy rights;

  • to transmit malware or harmful code;

  • to obtain unauthorised access to the website or another user’s account;

  • to collect personal information without lawful authority;

  • to interfere with the security or operation of the website;

  • to send spam or misleading communications;

  • to impersonate another person or organisation.

We may restrict access where reasonably necessary to protect the website, customers or our legal rights.

  1. ERRORS AND AVAILABILITY

Information on the website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, availability, prices, promotions, shipping charges or delivery estimates.

We may correct such errors and update information when necessary.

If an error materially affects an order already placed, we will contact you and provide an appropriate option, including cancellation and refund where applicable.

  1. WARRANTIES AND STATUTORY RIGHTS

Products must comply with the contract and with all mandatory legal guarantees applicable to the purchase.

Nothing in these Terms excludes or limits rights that cannot lawfully be excluded, including consumer rights concerning defective, damaged or non-conforming products.

Website services are provided subject to availability. We do not guarantee that the website will always operate without interruption or technical error, but this does not affect rights relating to products already purchased.

  1. LIMITATION OF LIABILITY

To the extent permitted by law, Fine Thee is not liable for indirect or unforeseeable losses that are not a natural consequence of our breach.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, intentional misconduct, death or personal injury caused by negligence, or mandatory consumer protection obligations.

Fine Thee is not responsible for failure or delay caused by circumstances outside its reasonable control, but we will take reasonable steps to reduce the impact on affected orders.

  1. TERMINATION

We may suspend or terminate access to the website where a user materially breaches these Terms, uses the website unlawfully or threatens its security.

Termination of website access does not remove rights or obligations relating to an existing order or any provisions that are intended to continue after termination.

  1. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply only to the maximum extent permitted by law.

The remaining provisions will continue in effect.

  1. ENTIRE AGREEMENT

These Terms, together with the policies referenced in them and the information presented at checkout, constitute the agreement governing the use of the website and purchases from Fine Thee.

If a provision conflicts with a mandatory consumer right, the mandatory legal provision takes precedence.

  1. GOVERNING LAW AND DISPUTES

These Terms and purchases made from Fine Thee are governed by Romanian law.

If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections provided by the law of your country of residence.

Please contact us first at info@finethee.com so that we can try to resolve any complaint directly.

Consumers may also contact the competent consumer protection authority or use any dispute-resolution procedure available under applicable law.

  1. CHANGES TO THESE TERMS

We may update these Terms when necessary to reflect changes to our services, policies or legal obligations.

The version applicable to an order is the version in effect when that order is placed, unless a change is required by law.

The current version and date of the latest update are displayed on this page.

  1. CONTACT INFORMATION

Trade name: Fine Thee
Legal entity: ADELIER UP SRL
Company registration number: J40/5812/2016
VAT number: RO35982641
Registered office: Str. Presei nr. 1, bl. 28, sc. A, Bucharest, Sector 1, 013171, Romania
Email: info@finethee.com
Phone: +40 726 812 413