FAQ's
Frequently Asked Questions
About Our Clothing
What kind of clothing do you make?
At Fine Thee, we create custom-made women’s clothing from natural fabrics like wool, silk, linen, cotton, and cashmere. Inspired by vintage silhouettes and timeless design, our collections include trousers, skirts, blouses, dresses, and seasonal outerwear — all crafted in small batches or made to order.
Are your garments made to order?
Yes. Every Fine Thee piece is made to order in our studio in Romania. We don’t keep large inventories, which allows us to work more sustainably and ensure that each piece receives the attention it deserves.
Can I request a custom size?
Absolutely. We offer custom sizing for all our garments. You can choose your standard size or select “custom size” and send us your waist, hip, height, and length preferences. We may also ask for front and back crotch lengths for trousers.
Custom orders are crafted to your exact measurements for the best fit and feel.
Sizing & Fit
How do I know what size to order?
We include detailed size charts on each product page, along with the model’s measurements and the size she’s wearing.
If you're between sizes, we recommend ordering the larger size for more comfort — most trousers include belt loops for adjustability. You can also message us at info@finethee.com for personalized sizing advice.
Do you offer petite or tall sizing?
Yes. If you’re under 160 cm or taller than 175 cm, we recommend sending us your measurements. We’ll happily adapt the cut or inseam length to suit your proportions.
Orders & Payment
How can I place an order?
You can place your order directly through our website by choosing the style, fabric, and size you want. For custom sizing, simply select the "custom" option and include your measurements at checkout, or email them to us afterwards.
What payment methods do you accept?
We accept:
- Credit and debit cards (Visa, Mastercard, etc.)
- Bank transfer (for orders placed by email)
All payments are securely processed via Shopify’s payment system.
Can I cancel or modify my order?
Yes, you may cancel or change your order within 2 business days of placing it by emailing info@finethee.com.
After this, your piece may already be in production and cannot be canceled.
Production & Delivery
How long does it take to receive my order?
Once payment is confirmed, we need up to 10 business days to create your garment. In many cases, it’s ready sooner. If you have a specific delivery deadline, contact us — we’ll do our best to accommodate it.
How do you ship orders?
- Romania: Shipped via Sameday Courier, delivery in 1–2 business days, free of charge.
- International: Shipped via UPS, delivery in 1–7 business days, depending on destination. Shipping fees are calculated at checkout.
Will I be charged customs duties?
- EU customers: VAT is included in the price. No additional customs taxes apply.
- USA customers: Orders under $800 (approx. €750) are not subject to import duties.
- Other countries: Import duties or handling fees may apply and are the buyer’s responsibility.
Returns & Exchanges
Do you accept returns?
Yes — you can return any standard size garment within 14 days of receiving your order.
Return conditions:
- Items must be unworn, unwashed, and in original packaging
- Returns must be sent via tracked courier
- Return shipping costs are covered by the buyer
- Custom-sized garments (adjusted width, length, or made-to-measure) are non-returnable
Do you accept exchanges?
Yes — for standard sizes only, under the same conditions as returns.
Custom-sized garments cannot be exchanged.
How do I start a return or exchange?
Email us at info@finethee.com with:
- Your name
- Order number
- Order date
Returns must be shipped to:
Adelier UP SRL
Casa Presei, Corp A3, Etaj 2
Piața Presei 1, Sector 1, Bucharest, Romania
Phone: +40 726 812 413
Refunds for card payments will be issued to the same card within 14 days of return approval.
Garment Care
How should I care for my Fine Thee garments?
- Wool & Cashmere: Dry clean only. Air between wears to refresh naturally.
- Silk: Professional cleaning is recommended. Some silks may be hand-washed in cold water using a gentle detergent. Dry flat.
- Cotton: Machine wash in cold or warm water with appropriate detergent. Avoid bleach unless white. Dry in shade for colors.
- Linen: Wash in cold or lukewarm water with mild detergent. Air dry and smooth by hand to reduce wrinkles.
- Blended Fabrics: Follow care instructions based on the dominant fiber (e.g. silk-wool blends → dry clean).
Care labels are included with every piece. When in doubt, contact us — we’ll guide you.
Other Questions
Do you have a showroom?
Not yet — but it’s something we’re dreaming about. Until then, we do our best to provide personal advice by email and Instagram DMs.
Follow us on Instagram @fine_thee for try-ons, styling ideas, and behind the scenes.
How can I contact you?
Email us anytime at info@finethee.com. We respond within 48 hours, Monday to Friday, 10:00–16:00 (EET).
Mindful Fashion, Made for You
We design with purpose — creating pieces that blend ease, elegance, and longevity. Every garment is a small collaboration between us and you. Our hope is that you’ll wear what you choose often, and that it will feel just as fine as the fibers it’s made from.