Frequently Asked Questions
Frequently Asked Questions
About Fine Thee clothing
What kind of clothing do you make?
Fine Thee creates made-to-order women’s clothing from natural fabrics including silk, raw silk, linen, wool, cashmere and cotton. Each piece is designed and handmade in our Bucharest atelier.
Are your garments made to order?
Yes. Every Fine Thee garment is cut and sewn after the order is placed. Please allow 5–10 business days for production before dispatch.
Sizing and custom length
What sizes are available on finethee.com?
Our Shopify store offers standard US sizes 0, 2, 4, 6, 8, 10, 12, 14, 16 and 18. Please consult the size chart on each product page before ordering.
Do you offer custom sizing?
Full made-to-measure and custom sizing are available through our Fine Thee Etsy shop, where we can work directly with your measurements. They are not offered through the Shopify size selector.
Can I request a custom length?
Yes. Custom length is available at no extra cost. Please leave the required length or inseam in the order note at checkout.
Orders and cancellations
How can I place an order?
Select the product, standard size and available options, then complete checkout on finethee.com. You can add custom-length instructions in the order note.
Can I cancel or modify my order?
Cancellation requests must be submitted within 24 hours of placing the order. After this period, the fabric may already have been cut and production started, so cancellation might no longer be possible. This procedure does not limit any mandatory statutory rights.
Production and delivery
How long does production take?
Please allow 5–10 business days for production. Production time is separate from shipping time.
How long does shipping take after dispatch?
- Romania: standard shipping usually takes 1–2 business days.
- United States: standard shipping usually takes 5–8 business days; express shipping usually takes 3–5 business days.
- Other international destinations: standard shipping usually takes 5–15 business days; express shipping usually takes 3–5 business days.
Delivery estimates are not guaranteed. Available services and prices are displayed at checkout.
Will I be charged customs duties?
Orders delivered outside the European Union may be subject to import duties, taxes and customs processing fees determined by the destination country. These charges are generally the customer’s responsibility. Customs rules and thresholds can change, so please consult the relevant customs authority if you need specific information.
Returns and exchanges
Do you accept returns?
Yes. You have 14 days from delivery to request a return. Products sold on finethee.com, including made-to-order clothing in standard sizes and Sample Sale items, are eligible under the conditions in our Return and Refund Policy.
What are the return conditions?
The item must be unworn, unused, unwashed and returned in its original condition with all tags attached. The customer normally arranges and pays for tracked return shipping. If an item is damaged, defective or different from what was ordered, Fine Thee will cover reasonable return costs and provide an appropriate remedy.
Do you accept exchanges?
Standard-size exchanges may be requested within 14 days of delivery and are subject to fabric and product availability. The customer pays to return the original item, and Fine Thee covers the cost of sending the replacement once.
How do I request a return, exchange or cancellation?
Sign in at account.finethee.com and submit your request, or email info@finethee.com for assistance. Please do not send a return without contacting us first.
Contact
For sizing, product, shipping or return questions, email info@finethee.com.