Refund policy
RETURN AND REFUND POLICY
You have 14 days from the date your order is delivered to request a return.
All products sold on finethee.com, including made-to-order clothing in standard sizes and Sample Sale items, are eligible for return under the conditions below.
RETURN CONDITIONS
To qualify for a return, the item must be unworn, unused, unwashed and returned in its original condition, with all tags attached. You will also need your order confirmation or other proof of purchase.
To request a return or cancellation, sign in to your customer account at https://account.finethee.com and submit your request. You may also contact us at info@finethee.com if you need assistance. Cancellation requests must be submitted within 24 hours of placing the order. This operational cancellation period does not limit any mandatory statutory rights available to consumers.
Please do not send returns without contacting us first.
RETURN SHIPPING
The customer is responsible for arranging and paying for return shipping. We strongly recommend using a tracked shipping service, as Fine Thee cannot be responsible for returned parcels that are lost in transit.
If you are returning an order from outside the European Union, please mark the parcel clearly as “Returned Goods” on the customs declaration. Any customs charges caused by an incorrect declaration may be deducted from the refund.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives and contact us as soon as possible if the item is damaged, defective or different from what you ordered.
If the mistake is ours, Fine Thee will cover the reasonable return shipping costs and offer a repair, replacement or refund, as appropriate. This does not affect your statutory rights.
EXCHANGES
If you would like a different standard size, please contact us within 14 days of delivery. Exchanges are subject to fabric and product availability.
The customer is responsible for the cost of returning the original item. Fine Thee will cover the cost of sending the replacement item once.
CANCELLATIONS
Orders may be cancelled within 24 hours of being placed. After this period, the fabric may already have been cut and production started, so cancellation might no longer be possible.
REFUNDS
We will notify you after receiving and inspecting the returned item.
If the return is approved, the refund will be issued to the original payment method. Where required by applicable law, the original standard delivery cost will also be refunded. Additional costs for an upgraded or express delivery service are not refundable.
We may withhold the refund until we receive the returned item or until you provide proof that it has been sent back.
Your bank or card provider may require additional time to process and display the refund.
IMPORT DUTIES AND TAXES
Import duties, taxes and customs processing fees charged by the destination country are generally not refundable by Fine Thee. If these amounts were paid directly to a customs authority or courier, please contact that party regarding any possible reimbursement.
CONTACT
For return, exchange or refund questions, contact us at: