Shipping policy
SHIPPING POLICY
PRODUCTION TIME
All Fine Thee garments are made to order in our studio in Bucharest, Romania.
Please allow 5–10 business days for production before your order is dispatched. Business days do not include weekends or public holidays.
Production time is separate from shipping time.
SHIPPING TIMES
Estimated shipping times after dispatch are:
Romania
Standard shipping: 1–2 business days
United States
Standard shipping: 5–8 business days
Express shipping: 3–5 business days
Other international destinations
Standard shipping: 5–15 business days
Express shipping: 3–5 business days
Available services and shipping prices are displayed at checkout based on the delivery address.
Delivery times are estimates and are not guaranteed. Customs processing, courier delays, weather conditions and other circumstances outside our control may affect delivery.
CARRIERS AND TRACKING
Orders are generally shipped with UPS or DHL, depending on the destination and selected delivery service.
You will receive a shipping confirmation email with tracking information after your order has been dispatched.
A valid email address and telephone number are required for delivery updates and for the courier to contact you if necessary.
CUSTOMS, IMPORT DUTIES AND TAXES
VAT is included or calculated for orders delivered within the European Union, as applicable.
Orders delivered outside the European Union may be subject to import duties, taxes and customs processing fees. These charges are determined by the destination country and are the customer’s responsibility. Fine Thee cannot predict or guarantee the amount of these charges.
Any information regarding customs thresholds is subject to change. Customers should consult the customs authority in their destination country before ordering if they require specific information.
DELIVERY ADDRESS
Please make sure that your shipping address, email address and telephone number are complete and correct before placing your order.
If you notice an error, contact us at info@finethee.com as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.
If a parcel is returned because the address was incomplete or incorrect, or because delivery was refused or not collected, the customer may be responsible for the cost of reshipping it.
DELIVERY PROBLEMS
If your parcel appears to be delayed, lost or damaged in transit, contact us at info@finethee.com and we will assist you with the courier investigation.
Please report visible parcel damage as soon as possible and keep the packaging and photographs, as the courier may require them.
CONTACT
For shipping questions, contact us at: